(4.5 / 5)1714+ Ratings

Cross Reviews

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Overall Rating

4.5
4 Reviews
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About Cross

Cross.com is known for its writing instruments and accessories. They offer a lifetime warranty against mechanical failure for every owner of a Cross writing instrument. This warranty excludes leads, erasers, ink refills, stylus tips, fountain pen nibs, emblems, and other customized decoration. In case your writing instrument is no longer in production and cannot be repaired, Cross will replace it with a comparable Cross product. They also provide product repair services. For a nominal handling fee, Cross will repair or replace your writing instrument or accessory as required and at their discretion. They have a customer service that you can reach from 8:30am–5:00pm Monday-Friday Eastern Time. If you have any questions about their online warranty service, or any other questions about repairing or servicing your Cross products, you can contact a Customer Service Representative by email or by telephone. They are headquartered in Providence, Rhode Island and they still make products unsurpassed in design and craftsmanship just as Richard Cross did one at a time and by hand. Please note, there is a $10.00 fee for shipping and handling. Additionally, all shipping containers and packing materials are discarded upon receipt. As such, please do not use any containers and/or materials you wish returned.

Cross Coupon & Discount Codes

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Cross X Star Wars Darth Vader Rollerball Pen 2 for $85

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Tech3+ Brushed Rose-Gold PVD Multifunction Pen For $55.50

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Cross Customer Reviews (4)

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Daryl Wilkerson
Daryl Wilkerson
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Feb 13, 2023
Hannah Andersen
Hannah Andersen
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Feb 12, 2023
Emma Frederick
Emma Frederick
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Feb 7, 2023
Mary Cortinas
Mary Cortinas
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Feb 7, 2023

Cross Customer’s Q&A

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Cross FAQs

FAQ

About cross.com Prices and Cost?

The A.T. Cross Company offers a variety of products with different price ranges. They have pens like the Classic Century, which is recognized worldwide for its slim profile and trademark conical top, and has been a best seller for over 75 years. They also offer the Townsend, which is the premier choice of writers who demand the best luxury pens. Another product is the ATX, which delivers a singular contemporary style in a chic, ergonomic package. The prices for these products are categorized into four ranges: 50 or Less, 50 - 100, 100 - 200, and 200 and Up. If you're unsure about the specific pen to gift, they also offer gift cards. For shipping, they offer standard delivery at $8.95 for writing instruments and accessories, and free shipping on orders over $75. However, the qualifying $75 purchase is based on pre-tax and pre-shipping amount. Please note that these prices and costs are subject to change and it's best to check the official website for the most accurate and up-to-date information.

FAQ

About cross.com Popular Products and Services?

Cross.com is the official website of the A. T. Cross Company, a global innovator known for crafting some of the world's most widely-recognized, top-performing pens. The company was established in Providence, Rhode Island in 1846, making it America's first manufacturer of fine writing instruments. The company's mission is to create a superior writing experience through innovative design, uncompromised quality, and outstanding service.

The company's popular products include the Cross Fountain Pen, which debuted in 1846, and the Century Pencil, which was introduced in 1946 to celebrate the company's centennial. These products are known for their exacting attention to detail and renowned jewelry-quality craftsmanship. Most Cross Pens can be custom engraved in a variety of styles and gift-wrapped at your request.

However, it's worth noting that there have been some customer service issues reported on review sites, with some customers expressing dissatisfaction with the availability of pens and refills, as well as the company's response to warranty claims. Despite these issues, Cross pens remain a popular choice for many, often becoming prized family possessions passed down through the years..

FAQ

What are some other products by A.T. Cross Company?

The A.T. Cross Company offers a variety of products. Some of their notable products include the Classic Century, which is recognized worldwide for its slim profile and trademark conical top. It has been a best seller for over 75 years. Another popular product is the Townsend, which is the premier choice of writers who demand the best luxury pens. The ATX is another product that delivers a singular contemporary style in a chic, ergonomic package. In addition to pens, the company also manufactures mechanical pencils and refills. They also offer accessories for their goods such as cases and wallets. If you're unsure about the specific pen to gift, they offer a gift card which allows the recipient to choose their ideal pen. The company also used to own Sheaffer, another pen manufacturer, until it was sold in 2022.

FAQ

Where can I buy Cross Pens?

You can purchase Cross Pens from various online retailers. Some of the popular ones include Amazon, where you can find a wide range of Cross Pens such as the Cross Click Ballpoint Pen, Chrome for $44.95 and the Cross Century II Refillable Gel Ink Rollerball Pen for $87.80. Another online store is Pen Place, which is an authorized dealer of Cross pens. You can also check out Goldspot, they offer a variety of Cross pens including the popular Cross Ferrari Pen and Cross Bailey pens. Please note that prices and availability are subject to change.

FAQ

cross.com Return Policy?

Here is the return and shipping policy for cross.com:

Return Policy: If you are less than fully satisfied with your purchase, you can send it back within 30 days of purchase for exchange or refund. The item must be wrapped securely and include the completed return form that came with your shipment. If you do not have a return form, you can call 1-800-282-7677 to receive a return label. They cannot replace or refund your product if they do not receive it. They cannot accept returns on any engraved or customized orders or issue credit for freight or gift wrap. All returns must use their return shipping label. The return will be reflected on your credit card within 30 days after receipt in their offices. They do not accept returns on any customized items, such as engraved or debossed items, for refunds or merchandise exchanges. If you are returning the item due to a mechanical defect, they will accept customized items and process the return as outlined in their Lifetime Warranty section of the site. The return [excluding shipping charges] will be reflected on your credit card within 30 days after receipt.

Shipping Policy: They ship standard (non-engraved or non-gift wrapped) in-stock orders received Monday thru Friday before 2:00 P.M. [EST] within three business days. Engraved or gift wrapped in-stock orders generally ship in 5 business days. Please allow up to 5 additional days to receive your order. They offer FREE STANDARD SHIPPING on most orders of $75 or more at Cross.com. The qualifying $75 purchase is based on pre-tax and pre-shipping amount. The shipping offer is valid in USA & CA only. It is subject to terms and conditions of use and Cross.com policies. Once a product has been engraved or debossed, it cannot be cancelled. If you still have questions, you can visit the Contact Us section of Cross.com.

FAQ

What is the return policy for Cross products?

Cross products can be returned within 30 days of purchase for exchange or refund if you are less than fully satisfied with your purchase.
FAQ

What kind of warranty do Cross branded leather accessories and journals have?

Cross branded leather accessories and journals are backed by a 2-Year Warranty.
FAQ

What are the benefits of Cross’s rewards program?

Rewards program includes: 20% off first order, earn 1 point/$1 spent (500 points = $25 credit), sneak previews of new collections, and a birthday surprise gift from Cross.
FAQ

How long does it take to ship engraved or gift wrapped in-stock Cross orders?

Engraved or gift wrapped in-stock orders generally ship in five business days.
FAQ

Is there free shipping available for Cross orders?

Free shipping available for orders over $75, valid only in USA & Canada.

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